Frequently Asked Questions
Everything you need to know about your Gaâla experience.
What is the shipping timeframe for my order?
We offer worldwide shipping. Orders are typically processed within 2-3 business days, and delivery usually takes 5-7 business days depending on your location.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your products sustainably made?
At Gaâla, we prioritize ethical production and high-quality materials. We work closely with our manufacturers to ensure fair labor practices and minimize environmental impact.
Can I modify or cancel my order after it has been placed?
If you need to change or cancel your order, please contact our support team within 12 hours of placement. Once an order has entered the shipping process, we are unable to make further changes.